Australia's most trusted
source of pharma news
Friday, 12 December 2025
Friday, 12 December 2025
Subscribe
Login
News Headlines
News Headlines
News
No 1 pharma for customer experience
Posted 12 December 2025 AM
A survey has healthcare professionals less pleased with the customer experience provided by pharmaceutical companies, but some pharmas are managing to buck the trend.
A recent report released by DT Consulting, 'The State Of Customer Experience In The Global Pharmaceutical Industry, 2025: HCP Interactions', was based on interviews with 6,020 HCPs across 13 countries and eight specialty areas, concerning 12,040 of their most recent experiences with one of 40 pharma companies.
To see the whole article, please login
Posted 12 December 2025 AM
A survey has healthcare professionals less pleased with the customer experience provided by pharmaceutical companies, but some pharmas are managing to buck the trend.
A recent report released by DT Consulting, 'The State Of Customer Experience In The Global Pharmaceutical Industry, 2025: HCP Interactions', was based on interviews with 6,020 HCPs across 13 countries and eight specialty areas, concerning 12,040 of their most recent experiences with one of 40 pharma companies.
To see the whole article, please login
Popular
Latest Jobs
Pharma in Focus Jobs
Marketing & Communications (3)
- Senior Brand Manager - Sydney
- Business Analyst / Product Owner – Digital Health (EMR) - Melbourne
- Senior Product Manager - Sydney
Sales & Customer Relations (11)
- Senior Accountant - Pymble
- Medical Representative - Sunshine Coast
- Specialist Account Manager - Sydney
- Key Account Manager - Sydney
- Devices Territory Manager - Brisbane
- Medical Sales Representative - Wollongong
- Clinical Research, Business Development Manager - China - Shanghai, China
- Associate Business Development Director - Clinical Research, Japan - Tokyo, Japan
- Customer Service Representative - East Brisbane
- Head of Sales - Melbourne, VIC
- Pharmaceutical Sales Representative - Sydney
Clinical & Medical, R&D (9)
- Site Medical Director - Sydney
- Research Governance Officer - Camberwell
- Medical Representative - Sunshine Coast
- Medical Manager - Sydney
- Medical information and governance associate - Sydney
- Medical Sales Representative - Wollongong
- Clinical Research, Business Development Manager - China - Shanghai, China
- Associate Business Development Director - Clinical Research, Japan - Tokyo, Japan
- Senior Portfolio Director - Clinical Research, China - Shanghai, China
Regulatory, Pharmacovigilance & QA (1)
Devices (1)
Other (13)
- 4PL Logistics Lead - North Sydney
- Senior Recruitment Consultant - Sydney
- Finance & Admin Officer - Macquarie Park
- Service Administrator - Belrose
- Freight & Distribution Specialist - Macquarie Park
- Warehouse Assistant - Rydalmere
- Technical Service & Warehouse Coordinator - Alexandria
- Finance Business Partner - Surry Hills
- Compliance & Legal Director - Macquarie Park
- Senior Payroll Officer - Melbourne
- Head of People and Culture - Kingsgrove
- TM - QLD South Consumables - Brisbane
- Commercial Lead - Melbourne
MORE NEWS
Email this article to a friend
From:
Print this article
Copyright Notice
Please click the button to indicate that the printout of this article is for your personal use only and not for any type of redistribution.
Redistribution of the whole or part of Pharma in Focus by any means is a breach of copyright law.